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Lesson 3: Designing the customer experience from the outside If the goal of digital transformation is to improve customer satisfaction and intimacy, then any effort must be made before an analysis phase with input from customers. Employees of the Santa Clara County Department of Planning and Development have conducted more than 90 individual interviews with customers, in which they ask each customer to describe the strengths and weaknesses of the parts. To meet applicants’ requirements for greater transparency in the application licensing process, departments have divided the process into stages and changed the portal depending on the applicants. Applicants can

The complicated expansion of COVID-19 disease is strongly affecting the world labor market, including the Vietnam market. Accordingly, the recruitment demands of many businesses are reducing significantly; therefore, many companies are taking corrective actions to adapt to the current time. Let PRIMUS update the situation of employees at businesses in this situation. Temporary leave and working from home In this situation, small companies in the tourism, restaurant, and hospitality industries have to implement policies to reduce the number of working employees by having 1/2 or 1/3 of employees to have temporary leave. Large-scale companies still allow their employees to work

Factors driving the evolution of Fintech in ASEAN region Demand for Fintech solutions in ASEAN is powered by the vibrant, attractive market embracing economic potential, rapid adoption of technology and the fast pace of mobile and Internet penetration, as well as the need for financial inclusion of the underserved segment of consumers. These factors, combined with the increasingly innovative labor force have been transforming the payment landscape and driving ASEAN’s Fintech boom.    1. Vibrant, attractive market Real GDP average growth (%) of ASEAN digital leaders (Source: Business Monitor International) Strategically located in the heart of the Asia Pacific region,

Nowadays, multi-channel recruitment is a common trend and strategy for every business. According to the report on “Online Recruitment Market in Vietnam Mid-year 2019”, which was released by VietnamWorks, Vietnam’s largest online recruitment website belonging to Navigos Group, this hiring method will be more and more popular from the last half of 2019. What is multi-channel recruitment? Multi-channel recruitment is the maximization of the candidate sources for businesses by using online recruitment websites, social networks, emails or internal channels to increase the number of applications for vacancies. The combination of using many different platforms will help businesses:    1. Speed

We always talk about unicorns like Uber, Airbnb, SpaceX, Spotify, Twitter, etc, but little do we discuss what unicorn actually means. Why are some startups given such a title? Is this title given only to the startups belonging to a specific niche? Let’s find your answer through this article. What is a unicorn company? The definition of a unicorn startup was coined in the year 2013 by the founder of Cowboy Ventures, Aileen Lee when she referred to the 39 startups that had a valuation of more than $1 billion as unicorns. The term was used to put an emphasis

Being considered as an online marketplace for offering lodging, primarily homestays, and tourism experiences, Airbnb has served more than 400 million guests since 2008. In the beginning, Airbnb just created the ramen-profitability. But after that, Nathan Blecharczyk and his two co-founders, Joe Gebbia and Brian Chesky grew their homestay app into a $31 billion company in just over 10 years. This led to tech being barraged by controversy on issues ranging from climate change to data privacy while technology was still seen as a force for good. The fallout could have consequences for companies hiring the next generation of engineers,

Personalization will be the main driver for marketing for at least five years. Here are the possibilities that companies need to develop to be able to anticipate this new trend. However, interesting promises about personalization may not appear at the present time (at least not on scale), but its development is not expected to be far away. Advances in technology, data, and analysis will soon allow marketers to create more personal experiences through customer touchpoints, channels, and consumer journeys. In order to position their brands, businesses require an understanding of the three major changes in personalization along with building the